1 · Terms of Service
The master agreement between SabiHealth and everyone who uses the site.
Who this covers
Anyone who visits, searches, or posts on SabiHealth — patients, families, and hospital representatives.
Your promise when you post
You agree to write only about your own genuine, first-hand experience, and that what you say is true to the best of your knowledge. You will not post false statements, and you are personally responsible for the words you write.
What you may not do
No fake reviews, no reviews you were paid to write, no posting on behalf of a hospital, no impersonation, no abusive or unlawful content, and no attempts to break or game the platform.
The licence you give us
By posting, you allow SabiHealth to display, store, and distribute your review on the platform. You keep ownership of your words; we get permission to show them.
What we may do
We may moderate, hide, or remove content that breaks these terms or our Content Policy, and we may suspend accounts that abuse the platform.
Our limits
SabiHealth shows patient opinion and experience. We are not a medical provider and reviews are not medical advice. We do not guarantee any hospital's quality or any outcome.
Governing law
These terms are governed by the laws of the Federal Republic of Nigeria. (Dispute-resolution and jurisdiction clauses to be finalised with counsel.)
2 · Privacy Policy
How we handle personal data — aligned with the Nigeria Data Protection Act 2023 (NDPA).
What we collect
A phone number (to verify you are a real person), a display name you choose, your reviews, and basic technical data such as device and approximate location for the "near me" feature.
Why we collect it
To verify reviewers and stop bots and fakes, to run the review service, and to keep the platform safe. We collect the minimum needed for these purposes.
What we never show publicly
Your phone number is never displayed and is stored in a protected form. Your real name is never required or shown — reviews appear under a chosen display name or "Verified patient." Any verification evidence is kept private.
Who we share with
We do not sell personal data. We share it only with service providers who help us operate (e.g. the SMS company that sends verification codes), under contract, or where the law compels us through valid legal process.
Your rights
You may request access to, correction of, or deletion of your data, and you may object to certain processing, in line with the NDPA.
Keeping data safe
We use encryption and access controls, keep data only as long as needed, and will report qualifying breaches to the regulator and affected users within statutory timelines.
Regulator
SabiHealth will register with the Nigeria Data Protection Commission (NDPC) and appoint a Data Protection Officer as required.
3 · Content & Review Policy
The public rules for what makes a good review and what we remove.
Write your experience, not accusations
The strongest, safest review describes what happened to you — how long you waited, how staff treated you, whether the bill matched the quote. Avoid stating unprovable facts about others.
What stays
First-hand experience, honest opinions clearly based on your visit, and specific details about wait, cost, cleanliness, staff, and outcomes of your own care.
What we review or edit
Reviews that name individual staff negatively, or that make serious medical-outcome claims, may be held while we check them or ask you to rephrase into experience terms.
What we remove
Allegations of a crime (e.g. fraud, theft), content that is clearly false, hate speech, threats, off-topic or competitor-sabotage content, and anything unlawful.
The guardrail
When you write something legally risky, the site warns you and suggests safer wording. This protects you — vague accusations are what get reviewers into trouble in Nigeria.
How to report
Anyone can flag a review using the report route; see the Notice-and-Takedown Policy for what happens next.
4 · Notice-and-Takedown Policy
The fast, fair process when someone believes a review is wrong.
Who can report
Any hospital or person who believes a review is false, unlawful, or breaks our rules can submit a structured report saying what is wrong and why.
Our response times
We acknowledge every report within 24 hours. We assess and decide within 72 hours. Genuinely borderline content may be temporarily hidden while we check.
How we decide
A trained moderator asks: is this first-hand experience? is it specific? is it plausibly true? We keep it, ask the author to rephrase, or remove it — and we log every decision with a timestamp and reason.
Right of reply first
Where possible we steer disputes to the hospital's public reply, which is faster and fairer than removal and keeps the record honest.
Appeals
Reviewers can appeal a removal; hospitals can escalate to a second, neutral review. Repeated bad-faith reports may lose reporting privileges.
5 · Hospital & Claim Terms
The agreement for hospitals that claim their listing.
Claiming a listing
A hospital representative verifies ownership with CAC registration and a practising licence. Once approved, they can manage the listing.
What a claimed hospital can do
Reply publicly to reviews, and keep their information accurate (HMOs, hours, specialties, contact, photos).
What a claimed hospital cannot do — ever
Post reviews, edit or delete patient reviews, or change, buy, or influence their score or ranking. Scores are derived only from verified patient reviews. This is non-negotiable and is enforced in our system.
Paid features
Optional analytics, benchmarks, and reports. Paying never affects a hospital's score, ranking, or the visibility of any review.
Anti-manipulation
Attempting to post fake reviews, incentivise reviews, or game scores can lead to loss of paid tools and public labelling of the listing.
6 · Reviewer Protection Policy
Our public promise to the people brave enough to review.
We hide who you are
Reviews show a chosen display name or "Verified patient," never your real name, and never a photo. Your phone number is never shown.
We hold as little as possible
We keep only what verification needs, in a protected form, so there is little to expose even under pressure.
We resist improper demands
We will not hand over a reviewer's identity on request. We require valid legal process (a proper court order), and we will challenge overbroad or improper demands.
We coach safe wording
Our guardrail helps you describe your experience rather than make accusations — because safe wording, not just anonymity, is what keeps you out of legal danger.
We support targeted reviewers
If you are threatened or intimidated for an honest review, contact us. We will support you and, where appropriate, connect you with help.
7 · Anti-Manipulation Policy
Keeping the reviews honest, which is the whole value of SabiHealth.
Banned behaviour
Fake reviews, bought or incentivised reviews, hospital-authored reviews, review swaps, and coordinated attacks on a competitor.
How we detect it
Phone verification (one person, one review per hospital), pattern and rate-limit checks, and human moderation of suspicious spikes.
Penalties
Removal of offending reviews, suspension of accounts, loss of paid tools, and — for hospitals caught manipulating — a public note on the listing.
Transparency
We would rather show fewer, real reviews than many fake ones. Integrity is the product.
8 · Sensitive-Content Rules
Extra care for the hardest human moments.
Minors, mental health, loss
Reviews touching a child's care, mental-health treatment, or the loss of a loved one get extra-careful handling and are never used to sensationalise.
Protecting other people
Reviews must not include identifying details about other patients or specific named staff. Describe the care and the system, not the individuals.
Emergencies
SabiHealth is not an emergency service. Emergency and safety information is presented plainly with clear directions, never as opinion.
Compassion by default
When in doubt on sensitive content, moderators err toward protecting the vulnerable person over publishing the detail.
Version 1.0 — working drafts, pending legal review. Last updated on publication.